About your purchase from McRae:
First of all, thank you for shopping with us. You will have made a purchase from one of the oldest continuously operating footwear companies in the USA. This means you have made a wise choice for your boots by dealing with an experienced manufacturer known to produce durable and reliable footwear for virtually all terrains and conditions.
We have gone to great lengths to provide you with a secure shopping experience within our website. Here are a few important points to help you with your online purchase with McRae…
- Orders received by 2:00 PM (Eastern Time) will ship the same day. Orders received after 2:00 PM will ship the next business day.
- When you receive your McRae boots, please try them on inside on a clean surface. This will keep the bottoms clean in the event you need to exchange your boots for a different size. Also, return the boots in the original packaging. Please use the contact us e-mail to arrange for an exchange. For size exchanges, you will be responsible for the shipping costs.
- We warrant our boots to be free from material and workmanship defects (under normal wear conditions) for 1 year. If your boots fail, contact us regarding an exchange. In the event your boots fail due to product failure, you will not be responsible for the shipping costs.
- Our default shipping method is UPS Ground. Please not that UPS requires a physical address and WILL NOT deliver to P.O. box addresses. Within the continental USA, our packing and shipping charge for default ground transportation is FREE.
- We offer 2nd day and overnight shipping options. Within the continental USA, the packing and shipping cost for 2nd day is $12.00 and overnight is $29.00.
- For our military service personnel, we can gladly ship to APO addresses. The standard shipping cost for delivery to APO addresses is FREE. Please contact us for expedited shipping costs to APO addresses.
- We will gladly ship outside the continental USA. For a quote on the shipping cost for outside the continental USA, please contact us for an exact shipping cost. Please include your full address, state, country, and postal code so we can provide you with an accurate cost quote.
- Once you have completed a purchase transaction with us, you will immediately receive an order confirmation via e-mail. When your order has shipped, you will receive a shipping confirmation with tracking information via e-mail.
Once again, thank you for your confidence in our products and your business. We welcome your feedback on your shopping experience with us as well as feedback on your boots.